FAQ

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Frequently asked questions

Answers about booking, check-in, pets, and policies for Avara Stays.

1. 01

   What are check-in and check-out times?

   Check-in is 4:00 PM and check-out is 10:00 AM at all of our homes. Early check-in and late check-out are never guaranteed, but please ask. If no one is checking in or out that day, we'll check with our crew. Any time change must be approved by Sarah.
2. 02

   How do I get in?

   All of our homes have keyless entry. Your door code and a welcome guide with directions and house details are sent before your arrival.
3. 03

   Is there a minimum stay?

   Yes. Standard minimums are 2 nights at Majestica, Splashing at the Bluff, Dolphin View A and Oasis, and 3 nights at Tanasi Lodge, Dolphin View B and the Beachfront Duplex. Minimums can be longer in peak season and on holidays (August is usually 3 nights), and summer stays at the Beachfront Duplex are Saturday to Saturday.
4. 04

   Is there a security deposit?

   Yes. A refundable hold is placed on your card, not a charge: $1,500 for Tanasi, Majestica, Splashing and the Beachfront Duplex, $900 for Dolphin View A or B, and $300 for Oasis. The hold is released after check-out once the home has been inspected.
5. 05

   What is your cancellation policy?

   Cancel more than 30 days before arrival for a full (100%) refund. Cancel 15 to 30 days before arrival for a 50% refund. There are no refunds within 14 days of arrival. See our Cancellation Policy page for details. Airbnb and Vrbo bookings follow that platform's policy.
6. 06

   How old do I need to be to book?

   The primary renter must be at least 25, or 21 at Oasis Unit 2201. Children are welcome at all of our homes.
7. 07

   Can we host a wedding or event?

   Tanasi Lodge welcomes weddings and events, with a $1,500 event fee added to the reservation. Splashing at the Bluff allows small events but not weddings. Our other homes don't host weddings. Ask us about your plans before booking.
8. 08

   Is smoking allowed?

   No. All of our homes are non-smoking inside. Evidence of smoking or tampering with smoke detectors carries a $350 deep-cleaning fee.
9. 09

   How does parking work?

   Tanasi Lodge: about 10 vehicles. A 4x4 is recommended in snow or ice. Majestica: 8–10 vehicles. Splashing at the Bluff: 4–5 vehicles. No trailers or street parking (HOA rules). Dolphin View A and B: up to 3 vehicles per side. Large SUVs and trucks may not fit under the carport. Oasis: parking passes are bought from The Oasis front desk on arrival, at $60 per vehicle per stay, 2 vehicles max, along with the required guest wristbands. We register you with The Oasis before you arrive.
10. 10

    What's provided?

    Bed linens, bath towels, a fully equipped kitchen and a starter supply of toilet paper, paper towels, trash bags, soap and dishwasher detergent. For longer stays, please plan to buy more. Beach towels are provided at our Gulf Coast homes.
11. 11

    Anything special about the mountain homes?

    Yes, bears live in the Smokies. Please keep all trash in the bear-proof bins, lock your cars, and don't leave food in vehicles. Majestica and Splashing at the Bluff are in The Summit on Bluff Mountain, where quiet hours are 10 PM to 8 AM.